What happens when the Kickstarter ends?
Once our Kickstarter ends, you will receive a receipt for your chosen Kickstarter pledge; we encourage you to check this to ensure your pledge has gone through successfully. Please note that we won’t be fulfilling failed customer pledges so it is important that you check this so you get all of your Planar Codex items when it comes to fulfilment time!
BACKERKIT SURVEYS (SHIPPING & ADD-ONS) Upon receiving your successful receipt from Kickstarter, this will now mean that your pledge has gone through and you can relax knowing that your Planar Codex products will be accounted for during manufacturing. However, your steps do not end here… we will be sending out your BackerKit Pledge Manager Survey which is the place for you to select all the add-ons your heart desires! It is through these surveys that we will also charge shipping. Please note, your Kickstarter pledge receipt will say $0.00 shipping as we don’t charge that fee through Kickstarter. So all shipping-related costs will come in the BackerKit survey section.
Please note, we will only be delivering physical items to Backers who: A. successfully pledge one of the Planar Codex pledge tiers, and B. successfully pay for shipping inside of their BackerKit survey
Last updated: October 28, 2023 04:11
Are Stretch Goals free?
Setting stretch goals allows us to build on the already awesome content that awaits the Planar Codex, while allowing us the chance to give back to our community. As some stretch goals come at a greater expense than others, this means that not all of these can come as a free addition. In light of this, any Stretch Goals with the text ‘add-on’ next to it will be available for purchase to all backers, should you choose to add them to your pledge.
Last updated: October 28, 2023 04:11
Am I eligible for stretch goals?
If you are a backer of any of the below tiers, then you will receive all achieved stretch goals, exclusive of any Stretch Goal featuring the “add-on” text: Pledge Tier 1: Explorer of the Planes Pledge Tier 2: Reaver of the Planes Pledge Tier 3: Conqueror of the Planes
Stretch Goals that have the text ‘add-on’ next to them, will come at an added cost if you’re looking to purchase them. These (if applicable) will be specified on the Stretch Goal graphic on the campaign page, in Kickstarter updates and in any pledge manager surveys.
All other Stretch Goals (those without the “add-on” text) will be free to backers! Please note if you pledge our ‘Level 1’ pledge tier, you will only be eligible for digital Stretch Goals.
Last updated: October 28, 2023 04:11
How to get Add-Ons?
Once you’ve received your pledge manager survey, this is where you’ll have the opportunity to select any add-ons that you would like to add to what you’ve already committed to in your pledge tier. Ensure that your pledge is active inside of Kickstarter and shortly after our Kickstarter period ends, we will send you your pledge manager survey where you will be able to access your add-ons. Keep an eye on the updates section of the Kickstarter page for the “Post-Kickstarter Schedule” as this will advise as to when you can expect to receive your BackerKit survey.
Last updated: October 28, 2023 04:11
Will you ship to my country?
We ship almost everywhere in the world, however unfortunately due to import laws, customs or postal situations, several countries make it impossible for us to ship to them. In light of this, we are unable to ship to the below countries:
Russia Ukraine Belarus Moldova Faroe Islands Virgin Islands Guam Seychelles Falkland Islands
In addition, we cannot ship to any APO, FPO, DPO or PO box addresses.
Certain countries will be liable for additional customs charges. These countries include: Brazil Chile Argentina Mexico
Last updated: October 28, 2023 04:11
How do I pay for shipping?
We don’t charge shipping through Kickstarter; shipping costs will be calculated through a program called BackerKit once surveys have been sent and dimensions/weights have been confirmed.
Please note, once you’ve made your pledge, on your receipt there will be a charge saying “$0.00 for shipping” - that is from Kickstarter only and shipping will be charged through BackerKit once the Kickstarter has ended. The estimated shipping costs on the Shipping Graphic of the Campaign page are based on current size and weight estimates of the products listed within each pledge tier and are subject to change. We aim to give the closest to accurate shipping prices as possible and don’t anticipate confirmed shipping prices to stray far from this, however we appreciate everyone’s understanding of the variable nature of global shipping markets and that this may lead to prices that exceed our initial estimations.
Some of our products are still in the production phase, which means as soon as their available weights and dimensions are available, the shipping price will be entered into your BackerKit survey. We design and manufacture our products internationally and will always aim to keep shipping prices as low as possible for our backers.
Last updated: October 28, 2023 04:11
Do your shipping estimates include VAT?
Please note that costs outlined on the Shipping Graphic are excluding Value Added Tax (VAT). VAT for our CA, EU and UK backers will be charged as part of the BackerKit survey. Make sure you stay tuned in the Kickstarter updates for more details on VAT as the campaign progresses.
Last updated: October 28, 2023 04:11
What currency are the Pledge Tiers listed in?
United States Dollar (USD)
Last updated: October 28, 2023 04:11
Are you Wizards of the Coast?
No we are not, however we are using the SRD 5.1 that is licensed under the Creative Commons Attribution 4.0 International License available at https://creativecommons.org/licenses/by/4.0/legalcode
Last updated: October 28, 2023 04:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.